SHIPPING

Augustina's offers ground shipping to anywhere in the continental United States.

Please allow 5 to 7 business days for processing of your order from the time it was placed. Ground shipping generally takes an additional 5 to 7 days for delivery.

Orders can only be shipped to the billing address of the credit card.

If you have any questions regarding shipping, please call our office at (888) 624-2403 or email at Shop@augustinaleathers.com and we will be more than happy to assist you.

RETURNS

Customers are responsible for all shipping fees for returned merchandise.

Returns will be granted on a case by case basis. 

To request a return, please email us at Shop@augustinaleathers.com with the following information:

• Name

• Order #

• Item being Returned

• Reason Why

Once received, you will be contacted back with the next steps on how to proceed if applicable.

Please Note:

• All sales are FINAL on jewelry, special orders, pre-orders, and sale merchandise.

• Regularly priced merchandise may be returned for a refund up to 14 days after the package was delivered. 

• Items returned after 14 days, but within 30 days of being received, qualify for store credit only. 

• Store credit is valid 90 days from the day it was issued

• Returns received 30 days after delivery, are not eligible for refund, exchange, or store credit.

• All returned or exchanged merchandise must have the tags attached, including security tags. 

• All returned shoes must be in the original box and unworn.

• Merchandise must be insured for the full retail price. Please handle and return with care to ensure contents are not damaged during transit.

• Returns will only be accepted if Return Authorization was issued and clearly written on the outside of the box. All others will be denied.

• Please allow 10-14 days processing time for your returns.

If you have any questions regarding returns, please call our office at (888) 624-2403 or email at Shop@augustinaleathers.com and we will be more than happy to assist you.